Frequently asked questions about Back-Lava

Yes. Back-Lava ships with DHL to all 16 German federal states. Find out more on the Baklava delivery in Germany page.

Within Germany usually 2–4 working days with DHL standard shipping or about 1–2 working days with DHL Express; abroad about 2–4 working days. Orders placed on Saturday or Sunday are shipped on Monday so the baklava does not spend the weekend in transit.

DHL standard shipping costs €4.99 and is free on orders of €60 or more (goods value after discounts). DHL Express costs €16.90. Some products ship free regardless of order value – this is stated on the product page. The exact shipping cost is shown at checkout before you complete your order.

Yes, by DHL Express in about 2–4 working days: to Austria, Belgium and the Netherlands for €21.90, to Denmark and France for €23.90, to the Czech Republic for €25.90, to Finland, Sweden and Hungary for €26.90, and to Norway for €32.90. Deliveries to Norway may incur customs duties and fees, which are paid by the recipient. Other countries are currently not served.

A specific delivery date cannot be guaranteed. For gifts for a particular occasion, please order in good time (standard shipping usually takes 2–4 working days) or choose DHL Express.

Yes. As soon as your order has shipped, you will receive a shipping confirmation by email with a DHL tracking link.

The baklava is packed in a sturdy metal tin that protects it from pressure and breakage, and it is shipped with DHL including tracking.

The DHL link in your shipping confirmation shows the current delivery status. If the parcel has not arrived after the usual delivery time, please email info@back-lava.mom with your order number.

If a parcel is returned as undeliverable, Back-Lava will contact you to find a solution together. Because these are fresh foods, a parcel should not be left with neighbours or at a parcel shop for a long time.

Yes. Enter the recipient's address at checkout and add a personal greeting message in the cart.

In the closed metal tin, stored cool and dry, the baklava stays fresh for up to 20 days. Once opened, it is ideally eaten within 5–7 days so it stays crisp.

Baklava is ideally stored at room temperature, cool and dry, in the closed tin. The fridge is not recommended: the pastry turns soft there and the butter hardens. More tips in our guide How to store baklava properly.

The basic ingredients are butter, flour, nuts (pistachios or walnuts depending on the variety), sugar and syrup. The baklava is made without gelatine, alcohol or artificial flavourings. The allergens of each variety are listed on the respective product page.

Allergens are listed on every product page under “Allergen information”. Because other allergens are also processed in the bakery, traces of further allergens cannot be ruled out.

Nutritional values are currently not listed on the product pages. Back-Lava answers questions about them by email at info@back-lava.mom.

Yes. The baklava is made without gelatine and without alcohol and is vegetarian; it contains butter.

The baklava is suitable for a halal diet because it is made without gelatine and without alcohol. There is no halal certificate.

The pistachios come from Gaziantep in Turkey, a region known for its pistachios and its baklava tradition.

Among others: classic baklava with pistachio or walnut, pistachio rolls, angel hair (Kadayif) with pistachio, carrot-slice baklava (Havuç Dilimi), coconut baklava, dry baklava (Kuru Baklava) and mini baklava. Most varieties come in sizes from about 450–500 g up to about 2 kg and as whole trays. You can find all varieties under Buy baklava online.

Yes, as lightly sweetened versions: “Lightly sweetened baklava with walnut” and “Lightly sweetened mini baklava with pistachios”.

The classic pistachio baklava has about 24 pieces per kilogram (about 450 g ≈ 12 pieces, about 2 kg ≈ 48 pieces). The number of pieces depends on the variety and is shown for each size on the product page.

For gifts there are gift boxes of about 500 g or about 1 kg, for example the Premium Gift Box with mixed varieties. To get to know several varieties, choose the baklava tasting set.

Yes. Whole trays are available online in sizes L (about 1.8–2.15 kg) and XL (about 3.2–4.4 kg), for example with pistachio, walnut, angel hair or mixed varieties – see Baklava trays. For larger quantities, Back-Lava prepares an individual quote.

Yes. For restaurants and cafés, weddings, catering and corporate customers, Back-Lava supplies whole trays or individually packed portions at individual volume prices. Request a quote via the Baklava for businesses page or by email to info@back-lava.mom. Smaller quantities such as whole trays or the tasting set can be ordered directly in the online shop.

Yes. For corporate gifts in larger quantities, Back-Lava prepares an individual quote with volume pricing via the Baklava for businesses page. Smaller quantities such as gift boxes or the tasting set can be ordered directly in the online shop.

PayPal, Klarna, Apple Pay, Google Pay and Shop Pay, credit cards from Visa, Mastercard, American Express, Maestro and UnionPay, as well as MobilePay.

Please send any change or cancellation request with your order number to info@back-lava.mom as soon as possible.

You can withdraw by email to info@back-lava.mom, by letter to Billstedt Back-Lava GmbH, Billstedter Hauptstraße 35, 22111 Hamburg, or directly online via Cancel contract. All conditions are set out in the shop's cancellation policy.

Please report obvious transport damage to the delivery driver right away if possible and contact Back-Lava at info@back-lava.mom with photos of the packaging and goods and your order number. For wrong or faulty items, an email is also all it takes – Back-Lava will review and resolve the issue.

By email to info@back-lava.mom or via the contact form; replies usually come within 24 hours. For questions about an order, please include your order number and the email address used for the order. Business customers can also reach the team via WhatsApp through the Baklava for businesses page.

Back-Lava is an artisan baklava maker from Hamburg with its own bakery and three cafés in St. Georg, Billstedt and Wandsbek. The online shop offers handmade baklava, Kadayif and other Turkish sweets – shipped throughout Germany and to selected European countries. More about Back-Lava.

In Back-Lava's own bakery in Hamburg: the dough is hand-stretched paper-thin and layered, filled, baked golden brown and topped with syrup after baking. The bakery produces fresh every day for the three Hamburg cafés and for shipping. More about our quality.

The online shop back-lava.mom is operated by Billstedt Back-Lava GmbH, Billstedter Hauptstraße 35, 22111 Hamburg. Back-Lava is a German company; production, shipping and customer service are based in Hamburg.

In the shop's review system, verified buyers rate the baklava 4.9 out of 5 stars on average across 356 reviews. All reviews come from verified buyers via the shop's review system.

Yes, Back-Lava has three cafés in Hamburg: Steindamm 62 (St. Georg), Billstedter Hauptstraße 35 (Billstedt) and Wandsbeker Marktstraße 15-17 (Wandsbek). Baklava is available there to take away. Pickup of online orders is not set up; larger quantities can be pre-ordered by phone at the café. Addresses and directions: Branches.

Yes. The three Back-Lava cafés serve Turkish breakfast, starters and main dishes at lunch and dinner, and fresh baklava from their own bakery. See the menu.

Steindamm (St. Georg): Mon–Thu and Sun 6 am–midnight, Fri–Sat 6 am–2 am. Billstedt: Mon–Thu and Sun 5 am–11 pm, Fri–Sat 5 am–midnight. Wandsbek: Mon–Thu and Sun 6:30 am–midnight, Fri 6:30 am–1 am, Sat 6:30 am–2 am. Hours may differ on public holidays. To find out until when breakfast is served, please call the café.

Steindamm (St. Georg): +49 40 65865788, Billstedt: +49 40 51907247, Wandsbek: +49 40 37617377. For questions about the online shop, info@back-lava.mom is the right contact.

For table reservations and enquiries about celebrations such as birthdays, please call the café directly (see phone numbers above). Baklava for parties is also available as whole trays in the online shop.

Orders for delivery are placed through the online shop back-lava.mom; Back-Lava answers questions about them by email at info@back-lava.mom. Larger quantities or whole trays for pickup can be pre-ordered by phone at the café.